Silent Signals Clients Send

📸 About the photo: This is a Eurasian lynx captured in the snow-covered wilderness near Tromsø, Norway by my husband, Michael Blachly. I chose this image because it captures the essence of what great client listening looks like: quiet focus, sharp awareness, and an ability to detect movement before it becomes noise. Sometimes, the most powerful signals are the ones never spoken. You can see more of his work at michaelblachly.com.

Ever notice how clients say a lot... without saying much?

Like when they say,
“Let me circle back.” → Translation: I’m not sold yet.
Or when they suddenly go radio silent after a big proposal.
Or when they turn off their camera on Zoom... right after you pitch.

These little cues? They speak volumes.

The trick isn’t just listening to what clients say — it’s paying attention to what they don’t say.

📌 A raised eyebrow.
📌 A delayed reply.
📌 A sudden change in energy.

If you want to connect, close, or clarify — start there.

The best client conversations happen between the lines.